Asking For Service
Making Telephone Calls Using Appropriate Language
Make telephone calls using appropriate language
Services: The
supplying or supplier of utilities or commodities such as water,
transport, telephone, electricity, or gas, required or demanded by the
public.
Asking
for services is the need of that service. Services are intangible
commodities. When you go for services you pay money but not all services
are seen in physical form, if you buy a voucher for telephone calls,
you just get minutes to speak, or if you go to the hospital the
commodity you get is the medicine to cure your health. In this topic we
will talk more about making telephone calls, reservation, and shopping.
Making telephone calls
The Telephone is
an electronic device used for communicating with someone who is far and
who also has a phone. We have land line technology and mobile
technology.
Landline
is the earliest technology used almost all over the world. Landline
uses set of wires and cables that carry telephone signals under or over
the ground . This system uses an analog technology which cannot save
numbers or receive written messages, it saves only one function of
calling by dialing a number from the phone book to make a call. In this
form of communication you need to introduce yourself very well before
you start speaking.
Example 1
FRANK: My name is frank, I am calling from Moshi and I need to speak with Mr Juma Rajabu from your company.
RESPONSE: Okay Mr. Frank, Mr. Juma is in a meeting, I am his secretary can you leave a message?
FRANK: Just tell him Mr Frank called.
Things to Consider When Making Phone Calls
- Have the number to call.
- The name of the person you need to speak to.
- Have all of your personal info at hand (if you are speaking to person who is new to you) when you introduce yourself prefer your last name or the popular name you are using.
- Be precise (go straight to the point do not beat around the bush).
- Use simple words and phrases; avoid using complex vocabularies an vague words.
- Always check your line to see if its on air.
- Consider the relationship you have with the person you are speaking to.
- Telephone calls pass through a number of processes and systems of communication before they reach the intended person. You may for instance, call Grace and begin insulting her, and later on you come to know that you are not speaking to Grace but her mother. Cheating and other misconducts are not allowed when making telephone calls.
- Avoid monologue, allow the second party to listen and respond to what you are telling him or her.
- After finishing talking make sure you hang up the call to save your money and avoid misunderstanding with the second party.
Importance of Telephone
Emergency Purposes:
One of the most important contributions the telephone has brought to
the lives of people is the ability to call during emergencies. There are
over hundreds of emergency calls made every day in every country across
the globe.
Telephones
are very helpful during emergency situations because they are able to
connect to the office or department you are calling instead of going to
the place yourself. When calling for emergency help it is important for
you to speak slowly and clearly. This will help the authorities
understand you clearly. State your name, the location of the incident,
important phone numbers and the type of emergency you have, this allows
fora faster response by the authorities.
Business Purposes:Another
great use for telephones is for business. Telephones are a very
important tool for handling business. Without telephones most company's
production growth would slow down causing loss in money.Telephones are
used by businessmen to call their fellow businessman or their partners
in business. Businessmen also use telephones to call for meetings.
Home Purposes:Finally,
the most common use of the telephone is in the home . Most families and
homes in the Tanzania have a telephone or two. Families are using
telephones to call their relatives and friends.
Having
a telephone at home also saves a lot of money for the family. For
example, if you want to talk to your relative who is living far, you
could simply use your telephone to talk to that relative instead of
travelling to them and spending huge amounts of cash. Aside from saving
money, having a phone also saves you precious time from travelling and
lets you stay at home.
Telephones
should not be taken for granted and should be valued. Even though there
are new technologies today, like cell phones, internet, and email,
let's not forget that telephones are still great to use especially if
there is no electricity or during blackouts.
Talking about Reservations
Using Appropriate Expression for making Reservations
Use appropriate expressions for reservations
Reservations
are required for all services of public transport travelling for a long
journey of more than 60 kilometers in Tanzania. This is the process of
obtaining a ticket to travel before the time or day of departure.
The processof making a reservation
- Make sure you know the date of your journey.
- You have a fare to travel.
- You know the kind of transport you will use to travel.
- You know the office that can help you with the process.
Example 2
Mary
is a student from Sangu secondary school in Mbeya, School is closed and
she wants to travel by bus to Mwanza. Let us see how she is going to do
a bus reservation at the Mbeya bus stand.
Mary:Good evening.
Customer care: Good evening, can I help you?
Mary:My name is Mary; I would like to travel to Mwanza on the 9th of December.
Customer care:It is 60 000TSH per person.
Mary:I am a student, are students not allowed to pay half price for long journeys?
Customer care:Okay Mary you can pay 30,000TSH.
Mary:I am paying as we speak (prepare the ticket for me please).
Customer care:Don't worry (she is writing a ticket for Mary, and after two minutes the ticket is ready)
Mary:Thank you!
Customer care: You are welcome!
Talking about Reservations
Using Appropriate Expression for making Reservations
Use appropriate expressions for reservations
Reservations
are required for all services of public transport travelling for a long
journey of more than 60 kilometers in Tanzania. This is the process of
obtaining a ticket to travel before the time or day of departure.
The processof making a reservation
- Make sure you know the date of your journey.
- You have a fare to travel.
- You know the kind of transport you will use to travel.
- You know the office that can help you with the process.
Example 2
Mary
is a student from Sangu secondary school in Mbeya, School is closed and
she wants to travel by bus to Mwanza. Let us see how she is going to do
a bus reservation at the Mbeya bus stand.
Mary:Good evening.
Customer care: Good evening, can I help you?
Mary:My name is Mary; I would like to travel to Mwanza on the 9th of December.
Customer care:It is 60 000TSH per person.
Mary:I am a student, are students not allowed to pay half price for long journeys?
Customer care:Okay Mary you can pay 30,000TSH.
Mary:I am paying as we speak (prepare the ticket for me please).
Customer care:Don't worry (she is writing a ticket for Mary, and after two minutes the ticket is ready)
Mary:Thank you!
Customer care: You are welcome!
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